COVID-19 Support Services
In an emergency or crisis situation always call triple zero (000) for police, fire or ambulance and follow instructions.
A note from the team:
Youth Solutions is committed to working together and supporting each other during these challenging times.
To contact our team, email firstname.lastname@example.org or call 4628 2319. You can also read our full COVID-19 response service statement here.
24-Hour Support Lines
Lifeline Australia: 13 11 14
Kids Helpline: 1800 55 1800
NSW Mental Health Line: 1800 011 511
COVID-19 testing and apps
The Australian and NSW Government health departments are encouraging people to download the COVID-Safe app, to help identify people exposed to COVID-19 (Coronavirus) and slow the spread.
NSW Health and the South Western Sydney Local Health District are urging anyone with symptoms of COVID-19, even mild symptoms, to get tested at a COVID-19 testing clinic and isolate immediately.
COVID-Safe app: Download the app here; www.health.gov.au/resources/apps-and-tools/covidsafe-app
SWSLHD testing location fact-sheet: www.swslhd.health.nsw.gov.au/mediacentre/coronavirus/clinic_factsheet.pdf
NSW Health testing locations list: www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
COVID-19 specific information
National Coronavirus Health Information Line (medical enquiries): 1800 020 080.
Service NSW COVID-19 Hotline (Non-medical enquiries): 13 77 88.
NSW Government COVID-19 Latest Updates Page: https://preview.nsw.gov.au/covid-19
NSW Health COVID-19 FAQ Page: www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx
SWSLHD COVID-19 updates: www.swslhd.health.nsw.gov.au/covid19/
Community and business COVID-19 information and advice:
National Debt Helpline: 1800 007 007 (free financial counselling) | www.ndh.org.au.
Services Australia / Centrelink: www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19
Advice for parents & young people
NSW Government Health Resources A list of resources for young people and their parents/ carers including support for Year 12 Students, coping strategies and self-help digital tools.
- COVID-19 Resources for young people their parents/carers and healthcare workers – Communities of practice (nsw.gov.au)
Youth Action Advice for young people about online safety, health, mental health & wellbeing, employment & financial assistance, homelessness services and family violence support.
Advice & Advocacy for Renters
South West Sydney Tenants Advice and Advocacy Service (SWSTAAS). Service provided by Macarthur Legal Centre; (02) 4628 1678 / 1800 631 993 or:
Advice & Mental Health Support Services
Our general full list of Mental Health Support Services: youthsolutions.com.au/get-help/mental-health-support-services/
Local council responses, information and resources
Camden Council: www.camden.nsw.gov.au/covid-19-support/alerts/
Campbelltown City Council: www.campbelltown.nsw.gov.au/home/Alerts/COVID19
Wingecarribee Shire Council: https://www.wsc.nsw.gov.au/Community/Coronavirus-COVID-19
Wollondilly Shire Council: https://www.wollondilly.nsw.gov.au/emergency-information/covid-19-updates/
Information for culturally diverse communities
Other resources and self-care guides
Visit our COVID-19 Resources and Self-Care Guides page.
For a pdf version of the factsheet: Factsheet – COVID-19 Support Services
Information on this page is intended as a general guide only. The information was compiled by Youth Solutions and was correct as at 22/07/2020. As we always strive to provide accurate information, please contact Youth Solutions if you notice any errors or omissions. We also encourage that you contact us with any suggested improvements.