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Multicultural Services


In an emergency or crisis situation always call triple zero (000) for police, fire and ambulance and follow instructions.

DAMEC Counselling Services

Phone: 02 8706 0150

Website: https://www.damec.org.au/index.php/what-we-do/counselling-services

DAMEC’s counselling service is a specialist multicultural service that has a particular focus on meeting the needs of people from cultural and linguistically diverse (CALD) communities. Our service is based on a strengths based model modified to be culturally sensitive, and where possible provided in appropriate community languages.

DAMEC’s team of qualified Counsellors, Psychotherapists and Psychologists provides:

  • Drug, alcohol and psychological assessments
  • Counselling for individuals, families and couples
  • Referrals to other services
  • Home visits when required
  • Culturally appropriate treatment

Hayat House

Phone: 02 9709 5311

Website: www.hayathouse.org.au

Drug and alcohol service aiming at offering services to, but not limited, to the wider Muslim community. Hayat House provides services including: street outreach, crisis counselling as well as drug and alcohol rehabilitation.

Focus Connect (previously MDSI)

Phone: 02 4627 1188

Website: www.mdsi.org.au

Multicultural aged care, community and disability services. Offers financial and material assistance and No Interest Loans Scheme (NILS).

NSW Multicultural Health Communication Service

Phone: 02 9332 9710
Website: www.mhcs.health.nsw.gov.au

Provider of multilingual health information and campaigns for culturally and linguistically diverse communities.

Refugee Health Service

Phone: 02 9794 0770
Website: https://www.swslhd.health.nsw.gov.au/refugee/

Aims to promote the health of people from a refugee background living in NSW by assisting refugees, and the health professionals who work with them. Provided by Health NSW SWSLHD.

Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)

Phone: 02 9646 6700
Website: www.startts.org.au

Personal support programs, counselling, psychiatric services and support groups for people who have survived torture or trauma and are refugees or asylum seekers.

South Western Sydney Local Health District Health Language Services

Phone: 02 8738 6088 (bookings)
Website: https://www.swslhd.health.nsw.gov.au/services/Interpreter/default.html

Free multilingual and sign interpreters for local health district patients in local health district facilities.

Telephone Interpreter Service (TIS National)

Phone: 131 450 (available 24/7)

Website: https://www.tisnational.gov.au/

The Free Interpreting Service aims to provide equitable access to key services for people with limited or no English language proficiency. TIS National delivers the Free Interpreting Service on behalf of the Australian Government. Using the Free Interpreting Service is easy and convenient. It is quick and simple for service providers to register and they can be connected to a phone interpreter within a few minutes.

The following groups can access the Free Interpreting Service to provide services to anyone in Australia who is eligible for Medicare: medical practitioners. non-government organisations, pharmacies, real estate agencies, local government services, trade unions and parliamentarians.

Translating and Interpreting Service (TIS) National

Phone: 131 450
Website: www.immi.gov.au

Immediate telephone interpreting services, as well as pre booked telephone and on site interpreting. Available 24/7 to any person or organisation in Australia requiring interpreting services.

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