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Service statement: COVID-19

Posted on 17th Mar 2020

Need help? COVID-19 Support Services

Updated service statement: 25 March 2020

A message from the CEO and team:

In these uncertain times, Youth Solutions remains committed to putting in place the necessary measures in response to the COVID-19 (Coronavirus) pandemic in order to protect our team of employees, volunteers, and importantly young people and broader community.

We are also equally committed to working together and supporting each other during these challenging times. While the COVID-19 pandemic impacts on the usual way we do our work, our team wishes to reassure you that we are still here and are particularly focused on working to support our community and our young people during this pandemic.

Firstly, we must acknowledge that this is a difficult time for all people in our community. While some have been more impacted than others, this health crisis and its flow-on effects have left no part of our community or country untouched.

Our team has worked to put together a web page detailing some of the support services available for those who are particularly struggling or in need of help and support. We hope this may help you to navigate some of the information and links to various support services available.

COVID-19 Support Services: youthsolutions.com.au/get-help/covid-19-support-services/.

Further to the measures detailed in our statement last week (see below) Youth Solutions has been scaling up its response to the unfolding situation.

Some of these new measures are further detailed below:

  • Providing support for all Youth Solutions staff who are working from home. We may not be enjoying face-to-face meetings in the office, but we continue to collaborate as a team and work with the focused intention and commitment that we are known for. In order to do our bit to keep the community safe and reduce risk of further spread of COVID-19 we ask you to please refrain from visiting our office and instead contact the team via phone or online. (General phone: 02 4628 2319. General email: info@youthsolutions.com.au)
  • Our face-to-face service delivery and programs have been postponed for now but in many instances, our staff are working to provide services online and using other distance methods. For example: changing our methods of collection for our research project interviews, hosting our meetings and trainings online and providing information and support to young people and others in the community via online methods.
  • Planning for our Youth Solutions Ladies Movie Night charity fundraiser, scheduled for 11 May 2020, has been put on hold, in line with current cinema closures. We will look to postpone this event until a later date, if possible.
  • To protect our volunteers, we have halted all in-office volunteer support. Meetings of our Board, youth and fundraising volunteers are being moved online where possible. We thank our volunteers for their flexibility, support and understanding during these times.

We are maintaining our flexibility and regularly re-assessing and amending our operations in line with the changing guidelines and circumstances.

It is important, during these times, that we continue to support one another (safely, with social distancing in place). With this in mind, where possible and if able, we encourage you to support the local businesses and organisations in our community, particularly those who support Youth Solutions and other charities in this regions. Check out our sponsors here.

Our team also hopes to remind you that these challenges will not last forever and we look forward to celebrating and catching up with our young people and supporters, face-to-face, on the other side of this pandemic.

In the meantime, we encourage to you to please continue to reach out to us as we continue working hard to support our community and deliver our services.

Updated: 17 March 2020

In line with the impact of COVID-19 and emerging guidelines from government and health authorities, Youth Solutions is continually reviewing and assessing its operations to ensure the health, safety and wellbeing of its staff, volunteers, stakeholders, service users and the broader community.

We are committed to implementing the appropriate responses to the COVID-19 pandemic to ultimately protect the most vulnerable members of our community.

Our Service currently remains open, as we regularly re-assess our operations in line with these changing guidelines and circumstances.

Like many other charities and community services, Youth Solutions is enacting its Business Continuity Plan, alongside rigorous risk management processes, to implement a range of measures to keep our Service, its people and the wider community safe.

Some of these measures have included:

  • working with our stakeholders to cancel or postpone unnecessary participation in community events, networking and other meetings
  • working with our stakeholders to postpone or cancel some of our workshops and programs and/or to put appropriate safety measures in place for those deemed safe to proceed
  • postponing our 2020 Charity Golf Day to a later date (further statement on this event here: https://youthsolutions.com.au/get-involved/fundraise/charity-golf-day-2020/)
  • where possible, utilising innovative IT and communication strategies to enable our staff to communicate and work with external services and individuals without face-to-face interaction
  • monitoring conditions and committing to a flexible approach to ensure Youth Solutions can adapt its operations in line with changing recommendations and circumstances
  • continuing to implement strict hygiene procedures and NSW Health guidelines to protect against infection (further details: https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx#sec2)
  • reporting and providing regular updates to our funding bodies and supporters regarding the limitations and impact on our Charity‚Äôs service delivery

Youth Solutions will issue further statements or updates about changes to operations, as necessary.

Our charity also understands that it is a difficult time for many people in our community. If you or someone you know is struggling and needs someone to talk to, there are a range of 24-hour telephone counselling services available:

For more information specifically about the COVID-19 pandemic, please visit the dedicated NSW Health page: https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx or phone the National Coronavirus Health Information Line 1800 020 080.

Youth Solutions is a health promotion and youth drug and alcohol prevention charity. For more information about Youth Solutions, or for drug and alcohol education, information, referral, or the current activities of Youth Solutions: (p) 4628 2319, (e) info@youthsolutions.com.au (w) www.youthsolutions.com.au.

Media contact: Amanda Dillon, Community Relations and Communications Coordinator, 4628 2319, amanda@youthsolutions.com.au.

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