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Supporting your child to seek the help they need

How do I support someone who needs help?

They say it takes a village to raise a child. Yet in this fast-paced, technologically-driven and, at times, physically-distanced world we live in, sometimes that village feels non-existent or out of reach

When our children and young people are faced with challenges, particularly those which may need professional support, it is important to know that you are not alone.

The Youth Solutions team often receive calls and emails from community members wishing to link a loved one up with professional support. Sometimes it is a parent seeking help for their child’s cannabis use, or a teacher supporting a student to address their anxiety. Other times it’s someone finding temporary accommodation options for their partner or a friend’s child.

When we chat to these community members, it is apparent how difficult and slow the process of supporting others to seek help can be for these unsung heroes.

Need to chat to our team about support services or help for your young person or someone in your life? Reach out via phone 02 4628 2319, email info@youthsolutions.com.au or connect with us on social media.

Here are our five helpful tips when supporting others to seek help:

1. Educate yourself

Find out more information about the issue/s of concern and support services available. Make sure the information you gather is from credible, evidence-based sources. Do a search, connect with a service for a chat and ask questions. The Support Section of our website has a great overview of local services that can help.

2. Celebrate small wins and reflect on set-backs

It is important to recognise improvements (however small they are). Celebrate the wins and encourage the behaviours that lead to future wins. It’s also equally important to help your child/young person to normalise, and learn from, set-backs. Talk about the set-backs, acknowledge the struggles and look for positive lessons.  You can help support positive behaviours and actions.

3. Provide practical supports

Navigating support can often feel like a tricky process – not just for young people, but for anyone seeking help. You can help your child/young person to connect with services, sit with them as they make a call, help them complete referral forms, take them to their appointment or be their support person during an appointment if they would like you there. Knowing you don’t have to navigate things along can be a great source of comfort.

4. Keep communication lines open

Where possible, try to be there for your child/young person to talk to. A chat can do wonders for someone who is having a hard time and checking in regularly can make a real difference.

Be mindful that it may be necessary to set boundaries and maintain personal safety, particularly in instances where you are not the young person’s parent or care giver. Setting boundaries and supporting someone to access the help services they needs is a powerful thing to do.

5. Self care

Make sure that you look after yourself. In order to have the capacity to help others, it is vital you take care of yourself. It may be helpful to talk someone from Parent Line NSW (PH: 1300 1300 52) or Family Drug Support (Ph: 1300 368 186) The Youth Solutions team are also available to assist. Connect with Youth Solutions for issues-based information and resources and support with referrals.

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Last reviewed: May 2024

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